POLICIES | Urban Lash

SALON POLICIES

Extra Guests - We do not allow anyone who is not receiving a service beyond the retail area. If you are a minor receiving a service, you may be accompanied by one adult.

Minors - You must be 16 or older to receive a service, unless accompanied by a parent/guardian.

New Guests - Due to high demand, appointment availability is limited. Please plan in advance for important dates (birthdays, holidays, weddings, etc.).

Returning Guests - We highly suggest pre-booking your touch-up appointments 4-6 weeks out to guarantee your preferred day and time.

Deposits - We require all guests booking any services totaling 2 or more hours to place a deposit of 50% of the service price. This deposit is non-refundable but may be transferred to another day or service with 24 hours notice. Deposits will be forfeited if 24 hours notice to cancel or reschedule is not given.

We send automated appointment confirmations via email and text prior to your appointment. We will make 1 attempt to contact all unconfirmed appointments through phone call and text. All guests who do not confirm their appointment 24 hours prior will result in a cancelation.

For the courtesy of our technicians, and guests on a waiting list, we require 24-hours advance notice to cancel or reschedule an existing appointment. Guests who do not give 24 hours notice will be charged a fee of 50% of the service booked. If you fail to show to your appointment or cancel within 4 hours prior, you will be charged for 100% of the service that is booked. Payment must be made before any future appointments can be reserved. Guests who have placed a deposit will not be refunded. Full payment in advance will be required for those with a history of no show or cancelled appointments without 24-hours notice.

Clients who do not show up on time for their scheduled appointment will have to accept an abbreviated service so that we are able to stay on time for the remainder of our guests. Some appointments are not able to be abbreviated, so please let us know as soon as possible if you are going to be late. Late guests are still responsible for full payment of service booked. If an entire appointment is missed and we cannot fit you in at a later time on the same day, our cancelation policy will be applied.

Our work is very detail oriented and involves an extreme amount of concentration and focus. For everyone's safety, we do not allow children beyond the retail area. If you bring a child to your appointment, you will be asked to reschedule and our cancellation policy will be applied…NO EXCEPTIONS!