POLICIES

HEALTH + SAFETY COVID-19 UPDATE

  • Arrival Text the salon at 225.773.9792 when you arrive and wait in your car. We will text you when your specialist is ready for you to come in. Please do not bring guests to your appointment. Only the client being serviced will be allowed inside the building.

  • In the event that one of our employees, OR their children becomes sick (fever, cough, sore throat, congestion, runny nose) etc., we require them to miss work and seek recommendation from their doctor for proper testing as well as when it is safe for them to return to work. Please understand this is for the safety of you AND other guests’ as well as our other staff members. This may mean that they will miss one or more days. If you are scheduled for a service and your service provider becomes sick, we will then have to reschedule you for a future date. With limited staff at the moment, we might not be able to reschedule you in the same week but we will do our best to accommodate everyone. We understand that this is an inconvenience to you but everyone’s safety is our number one priority.

         *WE WILL NOT TOLERATE RUDE BEHAVIOR OR NEGATIVE REMARKS REGARDING THIS MATTER AS WE ARE A PLACE OF HAPPINESS  

          AND POSITIVITY! ANY GUEST WHO IS NOT CONSIDERATE TO OUR BOOKING STAFF WILL BE DISMISSED FROM THE    

          SALON. #GOODVIBESONLY

SCHEDULING

  • New Guests - Due to high demand, appointment availability is limited. Please plan in advance for important dates (birthdays, holidays, weddings, etc.). 

  • Returning Guests - We highly suggest pre-booking your touch-up appointments 4-6 weeks out to guarantee your preferred day and time.

  • Deposits - We require all guests booking a full-set appointment to place a deposit of 50% of the service price that will go towards your balance when you come in. This deposit is non-refundable but may be transferred to another day or service with 24 hours notice. Deposits will be forfeited if 24 hours notice to cancel or reschedule is not given.

ETTIQUTE

APPOINTMENT REMINDERS

  • We send automated appointment confirmations via email and text prior to your appointment. We will make 1 attempt to contact all unconfirmed appointments through phone call. All guests who do not confirm their appointment 24 hours prior will result in a cancelation.

CANCELATION POLICY

  • For the courtesy of our technicians, and guests on a waiting list, we require 24-hours advance notice to cancel or reschedule an existing appointment. Guests who do not give us an adequate notice will be charged a fee of 50% of the service booked. If you fail to show to your appointment or cancel within 4 hours prior, you will be charged for 100% of the service that is booked. Payment must be made before any future appointments can be reserved. Guests who have placed a deposit will not be refunded. Full payment in advance will be required for those with a history of no show or cancelled appointments without 24-hours notice.

LATE POLICY

  • Late clients who do not show up on time will have to accept an abbreviated service so that we are able to stay on time for the remainder of our guests. Some appointments are not able to be abbreviated, so please let us know as soon as possible if you are going to be late. Late guests are still responsible for full payment of service booked. If an entire appointment is missed and we cannot fit you in at a later time on the same day, our cancelation policy will be applied.

CHILDREN POLICY

  • Our work is very detail oriented and involves an extreme amount of concentration and focus. For the safety of our clients and our salon we do not allow children beyond the retail area. If you bring a child to your appointment, you will be asked to reschedule and our cancellation policy will be applied…NO EXCEPTIONS!

STUDIO ETTIQUETE

  • Arrival - Updated protocol per covid-19 restrictions: Text the salon at 225.773.9792 when you arrive and wait in your car. We will text you when your specialist is ready for you to come in. Please do not bring guests to your appointment. Only the client being serviced will be allowed inside the building.

  • Cell Phones - Due to the relaxing atmosphere that we pride ourselves on and the nature of our work, we do not allow phone calls to be made beyond the retail area. Upon entering Urban Lash, please silence your cell phones. You will be asked to step outside if you need to make a call. You may bring earbuds if you choose to listen to your own music during your appointment.

  • Perfume - For the courtesy of our guests and specialists, we ask that you do not smoke or spray heavy perfume before your appointment.

  • Extra Guests - Due to limited seating space and our private atmosphere, we do not allow anyone who is not receiving a service beyond the retail area. If you are a minor receiving a service, you may accompanied by one adult.'

  • Minors - You must be 16 or older to receive a service, unless accompanied by a parent/guardian.

18181 Jefferson Hwy Suite 102, Baton Rouge LA     |     225.773.9792     |     info@urban-lash.com     |     © 2018